Freshdesk

Integrate your application with the Freshdesk API

🚀 Quickstart

Connect to Freshdesk with Nango and see data flow in 2 minutes.

1. Create the integration

   In Nango (free signup), go to Integrations -> Configure New Integration -> Freshdesk.

2. Authorize Freshdesk

   Go to Connections -> Add Test Connection -> Authorize, then enter your Freshdesk credentials. Later, you’ll let your users do the same directly from your app.

3. Call the Freshdesk API

   Let’s make your first request to the Freshdesk API (fetch a list of tickets). Replace the placeholders below with your secret key, integration ID, and connection ID:

   cURL

   curl "https://api.nango.dev/proxy/api/v2/tickets" \
     -H "Authorization: Bearer <NANGO-SECRET-KEY>" \
     -H "Provider-Config-Key: <INTEGRATION-ID>" \
     -H "Connection-Id: <CONNECTION-ID>"
   

   Or fetch credentials with the Node SDK or API.

   ✅ You’re connected! Check the Logs tab in Nango to inspect requests.

4. Implement Nango in your app

   Follow our quickstart to integrate Nango in your app.

   To obtain your own production credentials, follow the setup guide linked below.

📚 Freshdesk Integration Guides

Nango maintained guides for common use cases.

• How to obtain your Freshdesk API key Obtain your API key from Freshdesk to authenticate with Nango

• How do I link my Freshdesk account? Learn how to authenticate with Freshdesk and link your account

Official docs: Freshdesk API docs

🧩 Pre-built syncs & actions for Freshdesk

Enable them in your dashboard. Extend and customize to fit your needs.

Contacts

Function name	Description	Type	Source code
create-contact	Creates a user in FreshDesk	Action	🔗 Github
delete-contact	Deletes a contact in FreshDesk	Action	🔗 Github
contacts	Fetches the list of contacts.	Sync	🔗 Github

Users

Function name	Description	Type	Source code
create-user	Creates a user in FreshDesk	Action	🔗 Github
delete-user	Deletes a user in FreshDesk	Action	🔗 Github
users	Fetches the list of users	Sync	🔗 Github

Others

Function name	Description	Type	Source code
articles	Recursively fetches a list of solution articles.	Sync	🔗 Github
tickets	Fetches the freshdesk tickets	Sync	🔗 Github

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